⚠️ HEATWAVES AND HIGH TEMPERATURES: enjoy the natural coolness of the basilica. Good to know before your visit
The Fabrique de la flèche is closed on Mondays. The royal necropolis remains accessible.
visitors with disabilities
Find out about all the services and visitor options available for people with disabilities.
Our visitor options
For individual visitors
When visiting individually, visitors with disabilities may be offered, depending on their disability and the facilities provided, dedicated and adapted tools tailored to their needs. Facilities designed to enhance understanding and knowledge of the monument, and to improve the quality of the visit, are available throughout the tour route. Please see the tools available for each type of disability on the relevant page.
Online booking is strongly recommended to avoid queuing at the ticket office.
For organised groups
Self-guided tour:
As a group, you can visit the basilica independently, without being accompanied by a museum guide.
Booking is compulsory for self-guided visits and must be made at least three weeks in advance, by email or via the online form. For further information: 01 49 21 14 88 (telephone helpline open on Tuesdays and Fridays from 10.00 to 17.00).
Guided tours:
Guided tours in English, German and Spanish, as well as guided tours combined with workshops, are organised and tailored to suit the type of disability. Specific, dedicated arrangements can be put in place. To find out more about the services on offer, please visit the page corresponding to each type of disability.
Bookings for these services can be made through the visitor services department.
Conditions for free admission
For individual visitors, admission to the monument is free for the person with a disability and their companion, upon presentation of a valid Carte Mobilité Inclusion (CMI) marked ‘disability’ or ‘priority’ (or a foreign equivalent).
However, a CMI for parking alone does not entitle the holder to free admission.
Although admission is free, a ticket is required to access the tour. This must be obtained either in advance via online booking or directly on site at the ticket office.
Terms of access
Outside
- Two parking spaces reserved for people with reduced mobility (PRM) are located on Rue de la Légion d’Honneur, approximately 50 metres from the entrance to the basilica.To access them, follow Rue de la Légion d’Honneur until you reach the first bollard marking the start of the pedestrian zone. You will need to get out of your vehicle to ring the intercom on the totem pole on the pavement. Please state that you are visiting the basilica and present your Mobility Inclusion Card. Once the bollard has been lowered, continue straight ahead to the parking spaces reserved for people with reduced mobility, located on the right-hand side of the road.
- For organised groups, parking is available within the monument’s grounds. Details of how to access the site will be provided when you make your booking with the relevant department.
- Access to the basilica is via a non-standard ramp (23% gradient), which may be difficult to use for heavy or electric wheelchairs without assistance. Assistance can be requested by calling 06 26 11 19 92.
Inside
- Autumn access to the nave of the basilica via a non-standard ramp (22%).
- Access to the south transept of the basilica in autumn.
- Access to the north transept, the reception area and the Fabrique de la flèche is available with assistance from a member of staff.
- Access to the crypt is available with the assistance of a member of staff via a lift.
- Only the apse is not accessible to visitors with reduced mobility.